Politique de remboursement

Refund policy

Returns and refunds
We want you to be happy with your purchase. For eligible physical items, contact us using our Contact page within 30 days of delivery to request a return. Please include your order number and, when relevant, photos of the item and packaging.

Returns must be approved before anything is sent back. Because some products are fulfilled by different suppliers, return instructions and return addresses can vary by product.

Return eligibility
To be eligible for a return, physical items should generally be unused, unopened where applicable, in their original condition, and in the original packaging.

Some products may be excluded from change-of-mind returns because of hygiene, safety, customization, final-sale status, or supplier restrictions.

Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Please include your order number and photos where appropriate. We will coordinate with the fulfillment supplier to arrange the appropriate resolution, which may include a replacement or refund.

Digital products
Digital downloads are generally non-refundable once access or delivery has been provided, except where required by applicable law or where the file is defective or inaccessible and we cannot provide a working replacement.

Non-returnable items
Opened or used personal-care, skincare, bath, body, and other hygiene-sensitive products may not be eligible for change-of-mind returns. Used or burned candles, customized items, final-sale items, and gift cards, if offered, may also be non-returnable unless required by law.

Return shipping
For eligible Shopify Collective products, the fulfillment supplier provides the return shipping label. Under our current Collective return setup, there is no return-label fee and no restocking fee.

Do not send an item back until you have received return instructions from Quiet Glow Gifts.

Return approval
A return request is not automatically approved. The fulfillment supplier may review whether the item meets the applicable return conditions. If a supplier declines or cancels a return request, Quiet Glow Gifts will review the case before it is closed.

Refund timing
For approved Shopify Collective returns, once the supplier processes and refunds the return, the customer refund is automatically issued to the original payment method. Your bank or card provider may require additional time to post the refund.

For other approved refunds, processing times may vary depending on the payment provider.

This policy does not limit any rights you may have under applicable consumer protection laws.

Shipping policy

Your current shipping policy is already appropriately cautious. I would only tighten it slightly to better reflect Collective fulfillment:

Order processing and fulfillment
Quiet Glow Gifts sells both physical and digital products. Physical products may be fulfilled by different supplier partners through Shopify Collective, so processing times, carriers, and delivery times can vary by product.

If your order contains products from more than one supplier, items may arrive in separate packages and on different dates.

Shipping destinations and rates
Available shipping options and charges are calculated at checkout based on the products in your cart, the fulfillment supplier, and the delivery destination.

Our current fulfillment setup supports Canada, the United States, and eligible international destinations. Shipping availability may vary by product and address.

Tracking
When tracking is provided by the fulfillment supplier, it will be added to your order after shipment and made available to you through Shopify.

Delivery estimates
Delivery times shown at checkout or through tracking are estimates and are not guaranteed. Supplier processing times, carriers, weather, customs, holidays, and other circumstances outside our control can affect delivery.

International orders
International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless checkout specifically states otherwise.

Digital products
Digital products are delivered electronically and do not require physical shipping.

Address issues
Please check your delivery address carefully before placing an order. Contact us promptly if you notice an error. Once an order has been sent to a fulfillment supplier or shipped, we may not be able to change the delivery address.

Questions
For shipping questions, contact  us using our Contact page and include your order number.